Customer Care • Australian Support

How can we help you today?

Encountered an issue, need help with your payout, or want to suggest a new card design? Upload a screenshot or describe your question below.

Send a Message or Report an Issue

Choose a topic below and provide details. You can attach screenshots so our team can resolve it quickly.

Issue Category *

Your Full Name *

Your Email Address *

Phone Number (Optional for callback)

Celebration Title / Invite Code (If applicable)

Subject / Summary *

Detailed Description *

Attach Screenshot or File (Optional • PNG, JPG, WEBP, PDF up to 10MB)

Click to upload or drag & drop screenshots here

Upload error screenshots, receipt images, or error dialogs

Your information is kept strictly confidential • Australian Privacy Compliant

Support Email

support@giftitcard.com.au

Support Hours

Mon – Fri: 8:30 AM – 6:00 PM AEST
Sat: 9:00 AM – 2:00 PM AEST

Response Time

Usually within 2 to 4 hours during business hours. Guaranteed within 24h.

How do payouts work in Australia?

Organizers can withdraw accumulated gifts directly to any Australian bank account via PayID (instant) or BSB & Account Number from the Dashboard Payout tab.

Do contributors need an account?

No. Friends and family can chip in with Apple Pay, Google Pay, or credit card in under 30 seconds without creating any account.

Can I print the card presentation?

Yes! When the fund closes, Gift · it generates a digital Gift · it CARD — you can send it directly to the recipient or print it out as a physical keepsake with your personalized cover and all contributor messages.

How can we help you today?

Support Ticket Received